Refund Policy1
Return & Refund Policy
Last Updated: May 13, 2026
Eligibility for Returns
To be eligible for a return, the item must be unused, in the same condition received, and in its original packaging.
Proof of purchase, such as an order confirmation or receipt, is required for all return requests.
Return Window
Customers may request a return within 14 days of delivery.
Unfortunately, return requests submitted after this period cannot be accepted.
Non-Returnable Items
The following items are non-returnable:
• Gift cards
• Downloadable digital products or eBooks
• Items marked as Final Sale
How to Request a Return
To request a return, please contact our customer support team at:
Once your request is reviewed and approved, return instructions will be provided by email.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service, as BuyBooksy is not responsible for items lost during return transit.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact support within 48 hours of delivery so we can assist you promptly.
Refund Processing
Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.
Customer Support
Support Email:
support@buybooksy.us
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM IST