Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with BuyBooksy. We strive to provide a reliable shopping experience and ensure customer satisfaction with every order.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be returned in its original packaging

• Include proof of purchase, such as an order confirmation or receipt

BuyBooksy reserves the right to refuse returns that do not meet these requirements.

Return Window

Customers may request a return within 14 days of receiving their order.

Return requests submitted after the 14-day period may not be eligible for return or refund processing.

Non-Returnable Items

The following items cannot be returned:

• Gift Cards

• Downloadable Digital Products or eBooks

• Items marked as Final Sale

• Products damaged due to misuse, negligence, or unauthorized modifications

How to Request a Return

To initiate a return request, please contact our customer support team at:

Email:
support@buybooksy.us

Please include:

• Order Number

• Customer Name

• Email Address Used for Purchase

• Reason for Return

• Photos (if the item is damaged or incorrect)

Once your request has been reviewed and approved, detailed return instructions will be provided via email.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was damaged

• The item received was defective

• The incorrect item was delivered

For all approved returns, we recommend using a trackable shipping service. BuyBooksy is not responsible for returned packages lost during transit.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery.

Our team will review the issue and work to provide an appropriate resolution, which may include a replacement, refund, or other suitable solution.

Refund Processing

Once the returned item has been received and inspected, customers will be notified regarding the approval or rejection of their refund.

Approved refunds are generally processed within 5–10 business days through the original payment method used for the purchase.

Processing times may vary depending on the payment provider or financial institution.

Cancellation Policy

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it will be subject to the standard return and refund process outlined in this policy.

Contact Information

Business Name:
BuyBooksy

Business Address:
Plot No. 34 Panchsheel Colony,
Gali Number 4,
Near Khajuri Masjid,
Ismailpur,
Faridabad,
Haryana 121003,
India

Support Email:
support@buybooksy.us

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM IST

24/7 AI Chat Support Available